ace11 Privacy Policy

1 Purpose and Scope of Data Collection

ace11 collects user information only for legitimate purposes. The information we may collect includes:

• Name, email address, date of birth, and identity verification documents.
• Login credentials required for account creation and management.
• Payment information for financial transactions (bKash, Nagad, Rocket, Upay, bank account).
• Device information, IP address, browser type, and platform usage data.
• Information provided when contacting customer support.

ace11 never collects additional information without your consent. Collected information is used only for providing services, ensuring security, and fulfilling legal obligations.

2 Purpose of Data Use

ace11 uses collected information for the following purposes:

• Account registration, identity verification, and age confirmation (to meet the 21+ age requirement).
• Accepting deposits, processing withdrawals, and completing financial transactions.
• Keeping you informed about bonuses, promotions, and ace11's offers.
• Maintaining platform security and preventing fraud.
• Providing customer support and resolving complaints.
• Fulfilling legal obligations and meeting the requirements of relevant regulatory bodies.
• Analyzing usage patterns to improve service quality.

3 Cookies and Tracking Technologies

The ace11 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the functionality of the service.

The types of cookies we use:

• Essential Cookies: Required for managing login sessions and core platform operations.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to collect usage statistics for the platform.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some ace11 services to not work properly.

4 Sharing Information with Third Parties

ace11 never sells or rents your personal information to third parties for commercial purposes. Information may be shared with third parties in the following limited circumstances:

• Payment Providers: Transaction information necessary for processing bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment provider.
• Technology Service Providers: Game software developers and infrastructure service providers may access only the information necessary to provide their services.
• Legal Obligations: Relevant information may be provided upon court orders, government directives, or demands from regulatory bodies.
• Fraud Prevention: When assistance is needed in investigating financial crimes or fraud.

When sharing information with third parties, ace11 ensures that the relevant party complies with appropriate data protection standards.

5 Data Storage and Security

ace11 applies industry-standard security measures to protect your information:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Control: Only authorized staff can access the information they need.
• Regular Audits: System security is regularly reviewed and tested.
• Firewall & Cyber Protection: Advanced technology is used to prevent unauthorized access.

The data retention period depends on the type of service and legal obligations. Even after an account is closed, data may be retained for a specified period if required by law.

6 User Rights

As a user of ace11, you have the following rights:

• Right to Access Data: You may request a copy of your personal information stored with ace11.
• Right to Correct Data: If any of your information is inaccurate, you may request a correction.
• Right to Delete Data: In certain circumstances you may request that your data be deleted, however this right may be limited where legal obligations apply.
• Right to Opt Out of Marketing: You may instruct us at any time to stop sending you promotional emails or messages.
• Right to File a Complaint: In the event of a privacy breach, you may file a complaint with ace11.

To exercise any of the above rights, contact us at [email protected] or speak with us via 24/7 live chat.

7 Policy on Minors' Data

ace11 strictly prohibits providing services to anyone under the age of 21. We do not intentionally collect any information from persons under 21. An age verification process is followed at the time of registration.

If it becomes known that a minor's information has been collected by mistake, ace11 will immediately arrange to delete that information and close the associated account. If you notice any such incident, please inform us at [email protected].

8 International Data Transfers

Some service providers associated with ace11's operations may be located outside Bangladesh. In such cases, internationally recognized data protection standards are ensured during the transfer of data.

ace11 ensures that any international data transfer is conducted in accordance with the applicable laws and privacy policies of the relevant country. Data protection clauses are included in agreements with foreign service providers.

9 Responsible Gaming & Data Protection

At ace11, users' gameplay data is analyzed to ensure responsible gaming. This analysis is used solely for the benefit of the user:

• To identify unusual behavioral patterns and provide timely assistance.
• To keep self-exclusion or limit-setting features functional.
• To take necessary steps to prevent problematic gaming behavior.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Policy Changes & Updates

ace11 reserves the right to change or update this privacy policy as needed. For significant changes:

• The "Last Updated" date at the top of the policy will be revised.
• Registered users will be notified of the changes by email.
• A notice will be displayed on the platform.

Continuing to use ace11's services after the updated policy is published will be considered as your acceptance of the new policy. It is therefore recommended that you review this page regularly.

11 Applicable Law & Jurisdiction

This privacy policy is governed by applicable law. Any privacy-related dispute between ace11 and a user will first be attempted to be resolved through discussion.

If you have any questions or concerns regarding the privacy policy, please contact our customer support team. ace11 is always committed to protecting user rights with transparency and integrity.